Shipping Policy
Last Updated: 13/10/2026
At Zero9 Collective, we aim to deliver your favourite apparel safely and reliably. This Shipping Policy explains our shipping charges, delivery process, packaging standards and how to report delivery issues.
1. Shipping Coverage and Charges
Zero9 Collective delivers to eligible locations across India, subject to product availability and courier service coverage.
Shipping charges, where applicable, are calculated based on factors such as the package weight, size and delivery destination. The applicable charges will be displayed at checkout before you complete your purchase.
From time to time, we may offer free or discounted shipping during promotional campaigns, festive offers and special sales. Such offers are subject to the conditions, eligible locations and validity periods specified in the relevant promotion.
International Shipping: International delivery is available only where specifically offered at checkout. Customers receiving international shipments are responsible for applicable customs duties, import taxes and clearance charges imposed by the destination country, unless explicitly stated otherwise.
2. Order Processing and Delivery
Orders are processed after confirmation and successful payment, where applicable.
Delivery timelines may vary depending on the destination, product availability, courier operations, public holidays, weather conditions and other circumstances beyond our reasonable control.
Any delivery timeline displayed on our website or communicated during the ordering process is an estimate and is not a guaranteed delivery date.
Customers must provide a complete and accurate shipping address, postal code and contact number when placing an order. Incorrect or incomplete details may result in delays or unsuccessful delivery.
3. Secure Shipping and Delivery Partners
We work with third-party courier and logistics providers to facilitate the safe transportation of your orders. The courier service used may vary depending on your delivery location and service availability.
We share the information reasonably necessary to process and deliver your order with the relevant logistics partners, in accordance with our Privacy Policy and applicable law.
We recommend checking the parcel’s outer packaging upon delivery. If you notice signs of damage, opening or tampering, please take clear photographs of the package and shipping label before opening it further, wherever possible.
For additional protection, we recommend recording an unboxing video, particularly if you suspect missing or damaged items.
4. Packaging and Damaged Parcels
We take reasonable care to package our apparel securely before dispatch.
If your parcel arrives damaged, opened or tampered with, please:
- Take clear photographs of the outer packaging and shipping label.
- Keep the original packaging and any shipping documentation.
- Record an unboxing video if possible.
- Contact our customer support team promptly with your order number and supporting evidence.
We will review the reported issue and, where appropriate, coordinate with the courier to determine the available resolution in accordance with our applicable policies and consumer-protection laws.
5. Order Marked as Delivered but Not Received
If your order tracking status shows “Delivered” but you have not received the package, please notify Zero9 Collective customer support within 24 hours of the delivery status update.
Before raising a complaint, we request that you check with family members, neighbours, building security, reception staff or anyone who may have accepted the parcel on your behalf.
When contacting us, please provide your order number, registered contact number and available tracking information so we can investigate the matter with the logistics provider.
Reporting the issue promptly helps us request an investigation while the courier’s delivery records are readily available. Reports received after 24 hours may be more difficult to investigate and may affect the resolution options available.
All cases will be assessed based on the available evidence, courier procedures and applicable law. This reporting timeframe does not limit any consumer rights or remedies that cannot legally be excluded.
6. Shipping Charges for Cancellations and Partial Cancellations
If you cancel an order or only part of an order, shipping charges and any applicable refund will be handled in accordance with our Cancellation, Return and Refund Policy.
Where an order has already been processed or dispatched, certain shipping costs may not be recoverable. Any applicable deductions or non-refundable charges will be handled in accordance with the policy communicated to the customer and applicable law.
7. Delivery Delays and Undeliverable Orders
Delivery may be delayed due to courier disruptions, incorrect addresses, customer unavailability, weather conditions, public holidays or other unforeseen events.
If a shipment is returned to us or cannot be delivered, please contact our support team. We will review the circumstances and communicate the available options.
Additional shipping charges for re-delivery, where applicable, will be communicated before the arrangement is confirmed.
8. Contact Zero9 Collective
For questions regarding shipping, delivery delays, damaged parcels or missing deliveries, please contact us:
Business: Zero9 Collective
Location: Ahmedabad, Gujarat, India
Email: zero9merch@gmail.com
Phone: +91 97233 35133
Website: https://zero9.shop/
We appreciate your trust in Zero9 Collective and strive to make every delivery a smooth and reliable experience.
Note: Please confirm your shipping destinations, actual delivery timelines, courier arrangements and applicable charges before publishing this policy. This policy should be read alongside your Cancellation, Return and Refund Policy.
