TERMS AND CONDITIONS
Zero9 Collective | Ahmedabad, Gujarat, India
Effective date: [Insert publication date] | Last updated: [Insert date]
1. About Zero9 Collective
Welcome to Zero9 Collective (“Zero9”, “we”, “our” or “us”). These Terms and Conditions govern your access to and use of our website and any orders placed through it. Zero9 Collective offers apparel and related products for online purchase. Our business is based in Ahmedabad, Gujarat, India. Please add the correct legal business/proprietor name and complete business address to the website before publishing these Terms.
These Terms are an electronic record and are intended to be read with applicable Indian law, including the Information Technology Act, 2000 and rules applicable to electronic records. No physical signature is required for acceptance through ordinary website use or online ordering, to the extent permitted by law.
2. Acceptance and changes to these Terms
By browsing our website, creating an account, contacting us through the website, or placing an order, you agree to these Terms and any policies specifically referenced on the website, such as our shipping, cancellation, return and refund policy. If you do not agree, please do not use the website or place an order.
We may revise these Terms from time to time. The updated version will be published on the website with a revised update date. Changes will generally apply prospectively and will not remove rights that cannot lawfully be excluded.
3. Eligibility and account security
You must be legally capable of entering into a binding contract under applicable law to place an order. If you create an account, provide accurate and current information and keep your login details confidential. You are responsible for activity carried out through your account, except where applicable law provides otherwise. Notify us promptly if you suspect unauthorised access or a security issue.
4. Product information, images and availability
We aim to present product descriptions, sizes, colours, materials, prices and photographs as accurately as reasonably possible. Screen settings, lighting, manufacturing batches and normal production variations may cause slight differences between images and the delivered item. Please review sizing and product details before ordering. A product listing is an invitation to place an order; it is not a guarantee that the item will be available.
Products may be changed, discontinued or temporarily unavailable. If we cannot fulfil an accepted order, we will inform you and, where payment has been collected, arrange an appropriate refund in accordance with applicable law and the relevant order policy.
5. Orders and order acceptance
When you submit an order, you are making a purchase request. An automated acknowledgement confirms receipt only and does not necessarily mean the order has been accepted. We may decline or cancel an order where an item is unavailable, payment is not authorised, details appear inaccurate, a pricing or listing error has occurred, or we reasonably suspect fraud or misuse. If a paid order is cancelled by us, any amount due to you will be refunded using an appropriate payment method, subject to applicable payment-provider processes.
6. Prices, payment and taxes
Prices and any applicable delivery charges will be shown at checkout or otherwise communicated before you confirm the order. Unless stated otherwise, prices are in Indian Rupees (INR). Applicable taxes and charges will be handled as displayed at checkout and as required by law. Payments may be processed through third-party payment providers; their terms and privacy practices may also apply. Do not send full card details, passwords or other sensitive payment credentials to us by email or social media.
7. Shipping and delivery
Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, service availability, incorrect addresses or other events outside our reasonable control. You are responsible for entering a complete and accurate delivery address and contact number. If a parcel is delayed, returned or undeliverable, please contact us so we can review the available options under our shipping policy.
8. Cancellations, returns and refunds
Order cancellation, return, exchange and refund requests are handled under the cancellation, return and refund policy published on our website or communicated with the order. Please review that policy before purchasing. Any time limits, product-condition requirements, exclusions and refund timelines must be stated clearly in that policy and will be subject to applicable consumer-protection law. Nothing in these Terms limits a right or remedy that cannot legally be excluded.
9. Product care and warranty limitations
Follow the care instructions supplied with the garment or product. Damage caused by bleach, harsh chemicals, improper washing, ironing contrary to care instructions, misuse, alterations, normal wear and tear or accidental damage may not qualify for a voluntary warranty or replacement. This does not affect any mandatory rights you may have under applicable law. If a product arrives damaged or defective, contact us promptly with the order details and clear photographs so we can assess the issue under our applicable policy.
10. Acceptable use of the website
Use the website only for lawful purposes. You must not: (a) violate any applicable law or another person’s rights; (b) submit false, misleading, abusive, defamatory, threatening or unlawful material; (c) upload malware or attempt to disrupt, damage or gain unauthorised access to the website, its systems or other users’ accounts; (d) use bots, scrapers or automated tools to access or collect website data without our written permission; (e) copy, alter, reverse engineer or commercially exploit website content except where permitted by law or authorised by us; or (f) misuse promotions, payment systems, accounts or ordering processes.
11. Intellectual property and user feedback
Unless stated otherwise, website text, branding, logos, product photographs, graphics, layouts and other materials belong to or are licensed to Zero9 Collective and are protected by applicable intellectual-property laws. You may view and use them for personal, non-commercial shopping purposes only. You must not reproduce, distribute, modify, sell or commercially use them without prior written permission, except where the law permits.
If you send us suggestions, reviews or feedback, you allow us to use them for reasonable business purposes, such as improving our products or services and displaying a review, without disclosing personal information beyond what is appropriate and permitted by law. You remain responsible for ensuring that content you submit is lawful and does not infringe anyone else’s rights.
12. Third-party services and links
Our website may link to or rely on third-party services, including payment gateways, delivery providers and social media platforms. Those services are operated independently and may have their own terms and privacy policies. We are not responsible for third-party websites or services to the extent they are outside our control, but this does not exclude liability that applicable law requires us to accept.
13. Privacy and communications
We use personal information in connection with orders, delivery, customer support, security and other purposes explained in our Privacy Policy, where published. By providing your contact details, you may receive order-related messages and service updates. Promotional communications will be handled in accordance with applicable law, and you may opt out where an opt-out option is provided. Please keep your contact information up to date.
14. Disclaimers and service availability
We make reasonable efforts to keep the website available and information current, but uninterrupted or error-free operation cannot be guaranteed. Access may occasionally be suspended for maintenance, updates, security or reasons outside our reasonable control. To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not exclude guarantees or consumer rights that cannot lawfully be excluded.
15. Limitation of liability
To the extent permitted by applicable law, Zero9 Collective will not be responsible for indirect or consequential losses that were not reasonably foreseeable when a transaction was made, including loss of profits or business opportunities arising from website use. Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, statutory consumer remedies, or any other liability that cannot legally be limited. Any limitation concerning a particular order will apply only to the extent permitted by law.
16. Indemnity
To the extent permitted by law, you agree to be responsible for losses and reasonable costs directly caused by your fraudulent, unlawful or deliberately harmful use of the website, your material breach of these Terms, or your infringement of another person’s rights. This clause does not apply to the extent a loss was caused by our own negligence, breach or unlawful conduct.
17. Events outside our control
We will not be responsible for a delay or failure caused by circumstances reasonably beyond our control, such as natural disasters, severe weather, public emergencies, strikes, transport disruption, internet or utility outages, government action or courier interruptions. We will take reasonable steps to minimise the impact where practical.
18. Suspension and termination
We may suspend access to the website or cancel or restrict an account where reasonably necessary to address suspected fraud, security risks, unlawful activity or a material breach of these Terms. You may stop using the website at any time. Ending website use does not cancel payment obligations or other rights and responsibilities that arose before that point.
19. General terms
If a court finds any part of these Terms unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure or delay in enforcing a provision is not a waiver of that provision. These Terms, together with the policies expressly referenced on the website, form the agreement concerning your use of the website and orders, subject to any mandatory rights under applicable law.
20. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of any forum that cannot lawfully be excluded, courts with competent jurisdiction in Ahmedabad, Gujarat, India will have jurisdiction over disputes arising from these Terms or website transactions.
21. Contact and grievance support
For questions, order support or complaints relating to these Terms, contact Zero9 Collective using the details below. Complete and verify these contact details before publishing.
Business name: Zero9 Collective
Location: Ahmedabad, Gujarat, India
Email: zero9merch@gmail.com
Phone: +91 97233 35133
Website: https://zero9.shop/
