Privacy Policy – Zero9 Collective
Last Updated: 13/10/2026
1. Introduction
Welcome to Zero9 Collective (“Zero9 Collective”, “Zero9”, “we”, “our” or “us”).
Zero9 Collective operates an online apparel and T-shirt business through https://zero9.shop/, based in Ahmedabad, Gujarat, India.
We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how it is used, when it may be shared, and the choices available to you when you visit our website, place an order or contact us.
By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.
2. Information We Collect
Depending on how you interact with Zero9 Collective, we may collect the following categories of information.
2.1 Personal and Contact Information
When you place an order, contact us or request assistance, we may collect:
- Full name
- Email address
- Mobile number
- Billing and delivery address
- Postal code, city and state
- Other information you voluntarily provide when contacting us
2.2 Order and Transaction Information
To process and manage purchases, we may collect or maintain information relating to:
- Products purchased and order quantities
- Order numbers and purchase dates
- Order confirmation, cancellation, return and refund details
- Delivery status and tracking information
- Payment status and transaction references
2.3 Payment Information
Payments may be handled by third-party payment gateways or payment service providers.
Depending on the payment method, these providers may process card, bank account, UPI or other payment-related information. Such information is subject to the relevant provider’s security practices and privacy policy.
We do not intend to collect or store complete payment credentials, such as full card numbers, PINs, passwords or UPI authentication credentials, through ordinary customer support communications.
2.4 Website and Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and your browser settings. This may include:
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions with the website
- Referring website or source
- Approximate location inferred from technical information
- Cookies and similar technologies
We use this information, where applicable, to maintain website functionality, understand visitor activity and improve the shopping experience.
2.5 Customer Communications and Feedback
If you contact us by email, telephone, website forms or social media, we may retain relevant correspondence and information you provide to respond to your questions, manage complaints and improve our customer service.
Reviews, testimonials, photographs or other content you voluntarily submit may also be processed for the purpose for which they were provided, subject to applicable permissions and law.
3. How We Use Your Information
Zero9 Collective may use personal information for the following purposes:
- Order processing: To receive, confirm, manage and fulfil your orders.
- Shipping and delivery: To arrange dispatch, communicate with courier partners and deliver purchases.
- Payments and refunds: To coordinate payment confirmation, transaction reconciliation, cancellations and refunds.
- Customer support: To respond to enquiries, resolve order issues and manage complaints.
- Website operations: To maintain, troubleshoot and improve website performance and usability.
- Security and fraud prevention: To identify suspicious transactions, prevent misuse and protect our business and customers.
- Customer communications: To send order confirmations, shipping updates, delivery notifications and important service messages.
- Marketing: To share product updates, promotions and offers where permitted by applicable law and subject to required consent or preferences.
- Legal compliance: To meet applicable legal, tax, accounting, regulatory and lawful information-request obligations.
- Business improvement: To understand general shopping patterns and improve our products, services and customer experience.
We will not use personal information for materially different purposes without an appropriate lawful basis or consent where required.
4. Legal Basis for Processing
We process personal information as permitted by applicable law, including where processing is necessary to fulfil an order, provide a requested service, comply with a legal obligation, protect legitimate interests permitted by law, or act on valid consent where required.
Where consent is the basis for processing, you may withdraw it using the available contact or preference mechanisms. Withdrawal does not affect processing lawfully carried out before the withdrawal.
5. Sharing of Personal Information
We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy.
5.1 Courier and Logistics Partners
We may provide your name, delivery address, mobile number and relevant order information to shipping providers so they can deliver your purchase and provide tracking updates.
5.2 Payment Service Providers
Payment-related information may be processed by payment gateways, banks and other payment providers to authorise, process and reconcile transactions.
5.3 Website and Technology Providers
We may use third-party providers for website hosting, technical maintenance, security, analytics, customer communication and related business operations, where applicable.
5.4 Professional and Business Service Providers
Information may be shared with authorised accountants, legal advisers, auditors or other service providers when reasonably necessary for legitimate business operations or compliance.
5.5 Legal and Regulatory Authorities
We may disclose information when required by applicable law, a valid legal process or an authorised government request, or where disclosure is otherwise legally permitted to protect rights, safety or property.
5.6 Business Transfers
If Zero9 Collective undergoes a business restructuring, merger, acquisition or transfer of relevant business assets, personal information may be transferred where lawful and subject to appropriate safeguards.
We expect service providers who process information on our behalf to handle it appropriately and in accordance with applicable contractual and legal requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions and understand how visitors use the website.
Depending on the tools enabled, these technologies may be used for:
- Website functionality and security
- Shopping cart and checkout operations
- Visitor analytics and performance measurement
- Remembering certain preferences
- Marketing measurement, where applicable and legally permitted
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout or other website features.
Where required, we will seek consent before using non-essential cookies or similar technologies.
7. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, recordkeeping and compliance with applicable law.
Different types of information may have different retention periods. For example, certain transaction records may need to be retained for statutory or accounting purposes, while unnecessary customer correspondence may be deleted or anonymised when no longer required.
When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate recordkeeping requirements.
8. Data Security
We take reasonable measures appropriate to our operations to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems and services used, these measures may include access restrictions, secure transmission, appropriate account controls and reliance on service providers that offer relevant security safeguards.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security. If you suspect that your information or an order account has been compromised, please contact us promptly.
9. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request information about personal data we process about you.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing relies on consent.
- Raise concerns or grievances about the handling of your personal information.
- Exercise any additional rights available under applicable data protection law.
Certain information may need to be retained to complete a transaction, resolve a dispute or meet legal requirements. In such cases, we will explain any relevant limitations where appropriate.
To make a privacy-related request, contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request.
10. Marketing Communications
If you subscribe to promotional updates or otherwise provide the necessary permission, we may send information about new products, offers, discounts or brand announcements through available communication channels.
You may opt out of promotional emails by using the unsubscribe mechanism provided in the message, where available, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential messages concerning an existing order, payment, delivery, refund, security issue or other necessary service matter.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment gateways or other services.
Those services operate under their own privacy policies and practices. Once you leave our website or interact directly with a third-party service, its applicable terms and privacy practices may govern the information you provide to it.
We encourage you to review the privacy policies of third-party services before sharing personal information. We are not responsible for independent privacy practices outside our reasonable control, subject to applicable law.
12. Children’s Privacy
Our online shopping services are intended for individuals who are legally capable of entering into the relevant transactions. We do not knowingly collect personal information from children in a manner that violates applicable law.
Where applicable law requires parental consent, age-related safeguards or other protections for children’s personal data, we will comply with those requirements.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action in accordance with applicable law.
13. International Data Transfers
Some of our technology, hosting, payment or other service providers may process information in locations outside your state or country.
Where personal information is transferred across borders, such transfers will be handled in accordance with applicable Indian law and any relevant legal restrictions or safeguards.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website features, service providers or legal requirements.
The revised version will be published on our website with an updated “Last Updated” date. Where applicable law requires notice or consent for a material change, we will take the required steps.
We encourage you to review this page periodically to stay informed about how your information is handled.
15. Contact Us and Privacy Grievances
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to report a concern regarding your personal information, contact:
Business Name: Zero9 Collective
Location: Ahmedabad, Gujarat, India
Email: zero9merch@gmail.com
Phone: +91 97233 35133
Website: https://zero9.shop/
Please include sufficient information about your request so we can identify the relevant order or issue. Avoid sending passwords, full payment credentials or other highly sensitive information in your message.
We will review and respond to privacy requests and grievances within the timeframes required by applicable law.
